Refund Policy

Refund Policy

At Velara, we take pride in offering high-quality luxury products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the following conditions:

Eligibility for Refunds

•      We offer a 100% refund on items returned within 7 days of delivery.

•      Items must be unused, in original packaging, and in the same condition as received.

•      A valid proof of purchase is required for all refunds.

Exclusions

•      Sale items are final sale and not eligible for refunds or returns.

•      Any item that is damaged due to misuse, neglect, or wear and tear will not qualify for a refund.

How to Request a Refund

1.    Contact our customer support team within 7 days of receiving your order.

2.    Provide your order number and details of the item(s) you wish to return.

3.    Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

4.    Once we receive and inspect the item(s), we will process your refund to the original payment method within 5-7 business days.

Additional Information

•      Refunds are issued to the original payment method only.

•      We are not responsible for lost or damaged return shipments.

•      If you receive a defective or incorrect item, please contact us immediately, and we will arrange a replacement or refund.

Thank you for shopping with Velara.